Last Updated: 25/04/2026 

Crystal Clear Cleaning (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information in accordance with applicable Namibian laws, common-law privacy principles, and recognised international data protection best practices. By using our website, services, submitting an enquiry, or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

When you submit an enquiry, request a quote, or contact us, we may collect:

• Name
• Email address
• Phone number
• Service or property details related to your enquiry
• Property photos or information you choose to share
• Any additional information you include in your message

1.2 Automatic Information (Website Use)

When you browse our website, we may automatically collect:

• IP address
• Browser type & device type
• Pages viewed
• Time spent on the site
• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide service information or quotes
• Contact you regarding cleaning, laundry or maintenance services
• Deliver services you have requested
• Improve our website and service offerings
• Maintain internal administrative records
• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to any third party.

3. Legal Grounds for Processing

We process personal information on the following lawful bases:

• Consent – when you voluntarily submit your information
• Performance of a service – to provide requested cleaning or related services
• Legal obligation – record-keeping, tax, or compliance purposes
• Legitimate interest – operating, improving services, and maintaining security

4. Information Sharing & Disclosure

We may share your information only with:

• Service providers or suppliers assisting with service delivery
• Professional advisers (such as accounting or legal advisers), where required
• Website hosting, email, or analytics providers
• Authorities or regulators where disclosure is legally required

We do not sell, rent, or trade personal information.

5. International Data Transfers

Our website hosting, email services, or analytics tools may process or store data outside Namibia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards and security measures are in place.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Meet legal, tax, and administrative requirements
• Manage disputes or enquiries
• Maintain client records for repeat services

When information is no longer required, it is securely deleted or anonymised.

7. Security of Your Information

We implement reasonable technical and organisational measures to protect personal information, including:

• Secure website connections (HTTPS/SSL)
• Controlled access to systems and devices
• Secure cloud-based storage
• Regular backups
• Staff confidentiality practices

While we take reasonable precautions, no system can be guaranteed to be completely secure.

8. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion of information, where lawful
• Withdraw consent where processing is based on consent
• Object to certain types of processing, where applicable

Contact details of our Information Officer: Name: Natalee Museler Email: natalee@crystalclearswakop.com Phone: +264 81 285 9813

9. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website performance
• Understand visitor behaviour
• Support local search visibility
• Enhance user experience

You may disable cookies through your browser settings.

10. Marketing Communications

We may send service-related information or updates only where you have opted in or where permitted by law. You may unsubscribe or opt out at any time.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate the most recent revision. Continued use of the website indicates acceptance of the updated policy.

14. Contact Us

For any privacy-related enquiries or requests, please contact:

Crystal Clear Cleaning

Email: info@crystalclearswakop.com

Information Officer: Natalee Museler

Phone: +264 81 285 9813